Project

Explainable AI for Talent Management

Duration

Sep. 2020 - Dec. 2020, 3 months

Team

Jiajun Dai (UX Designer) / Yi Wang (Data Analyst) / Dianne Kim (UX Researcher)

My Role

UX&UI Design / User Testing / User Interview

Case Study

We build an AI model to predict employee attrition. Such model would help HRs better manage talents and define strategies to reduce attrition costs. However, most HRs don't have machine learning backgrounds so they are likely to have misunderstanding and trust issues on the AI prediction results. By adopting principles of trustworthiness, transparency, and ethics and testing several explanation options with real users, I designed the interfaces to help company management without ML backgrounds to better understand the prediction results and take actions to retain talents.

How might we explain the model in a trustworthy and non-expert-friendly way to help HRs fairly and effectively manage talents? 

Team Attrition Analysis

Show the history and the trends in team attrition, thus helping HRs notice potential risks in an early stage

Personal Attrition Analysis

Integrate AI attrition prediction with employee work performance to help HRs effectively see the 'why' behind the model

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Model Explanation

Improve the explanation transparency and fairness by displaying intuitive figures and using plain language, helping HRs understand the 'how' behind the model

What-If Explanation

Customize what-if scenarios to explore potential solutions to retain talents and further understand the model limitations

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The design process is being updated. Stay tuned...